Return Policy

1. Overview

TradeZone connects independent buyers and sellers. Return windows, conditions, and methods differ from seller to seller.

2. Seller Responsibility

• Publish a clear return policy.
• State conditions, timelines, and exchange/refund rules.
• Handle return requests and refunds directly.

3. How To Check Seller Return Policy

1. Open seller profile and read return section.
2. Ask specific questions via in-app chat.
3. Review item descriptions for return notes.

4. Before Making A Purchase

• Confirm return timeframe and item condition requirements.
• Save listing screenshots, chats, and payment records.
• Clarify who covers shipping and potential restocking fees.

5. Requesting A Return

1. Contact seller and explain the issue.
2. Follow seller return instructions exactly.
3. Return item in required condition and keep proof of dispatch.

6. Trade Zone's Role

We provide communication channels, encourage clear policies, and may mediate disputes. We do not define seller return policies or process refunds on seller behalf.

7. Dispute Resolution

If a seller is unresponsive or violates stated policy, report through support with evidence including listing snapshots, chat logs, photos, and payment confirmation.

8. Best Practices For Buyers

• Check ratings and policy details before buying.
• Inspect items immediately on receipt.
• Keep all communication professional and in-app.

9. Best Practices For Sellers

• Set realistic return conditions and timelines.
• Use accurate photos and honest item descriptions.
• Respond promptly and process valid returns fairly.

10. Need Help?

Contact TradeZone Support at support@tradezonegh.com for guidance on unresolved return issues.